Shared user can’t see the file
In the Settings/Share menu click the Resend button. If it does not help just click the X button to delete the link and create a new link. How to create …. Read More
How can I share my flat plan?
Click the Settings tab => Share tab, or click the Share icon at the bottom on the black stripe. Enter the name and email address and click the Share button. You may …. Read More
I’ve already subscribed to the Premium and I can’t add users.
You can purchase additional sub-users via the Order Users menu. Please note that it’s not necessary to buy a sub-account for every case. If you don’t want to give full …. Read More
Add users
If you want to give full access for the files, you need to add sub-user(s) to your account. You can do it in the ‘My account menu’. (Up-right corner)
How many people can I shared with?
It is free and unlimited. Please note that shared users can’t edit the files. To give full access you have to purchase a user credit and create a user account. …. Read More