Knowledge Base
Welcome to the Flat-Plan Knowledge Base! This is the place to learn how to use the software. The information here can also help you resolve any problems you may be experiencing with your account. You can search for specific topics and keywords in articles by using the search box below.
I can’t add users
You can purchase additional sub-users via the Order Users menu. Please note that it’s not necessary to buy a sub-account for every case. If you [...]
How to edit multiple pages
Hold down the Shift key and click on one or more pages. You can also use the Arrow keys to navigate and select pages. You may [...]
How can I add more covers to the flatplan layout?
Go to Settings tab => Pages tab. Check the ‘Gatefold’ option. You may find this video tutorial useful.
Missing advertisement shape
If your favorite ad is not listed as an option, contact us! We will make it available in 1-2 business days.
Can I place more than one ad?
You are not allowed to do it, however there are many ad mixtures to choose from. If you don't find an ad in the list, [...]
Why am I locked out?
When you are logged in and if anyone else logs in, you will be logged out. Simultaneous logins with the same credentials are prohibited. If [...]