Flat-Plan Privacy Policy
This Privacy Policy explains how Flat-Plan.com (“Flat-Plan”, “we”, “our”, or “us”) collects, uses, and protects personal information when you use our website and software service.
By using the Flat-Plan service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use the Flat-Plan service:
Account Information
- name
- email address
- account login credentials
User Content
- images uploaded by users
- text content uploaded by users
- files or data stored within the service
Technical Information
- IP address
- browser type
- device information
- system logs
2. How We Use Information
The information we collect is used solely for the following purposes:
- providing and operating the Flat-Plan service
- managing user accounts
- processing subscriptions and payments
- improving system functionality and reliability
- communicating with users regarding the service
- maintaining system security and preventing abuse
We do not sell, rent, or trade personal information to third parties.
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation, we process personal data on the following legal bases:
- Contractual necessity – to provide the Flat-Plan service you have subscribed to
- Legitimate interests – to maintain security, improve the platform, and prevent fraud
- Legal obligations – when required by law
4. User Content and Data Ownership
Users retain all rights to the data they upload to the Flat-Plan service.
Flat-Plan does not access, use, or distribute user content except:
- as necessary to operate the service
- to provide customer support
- when required by law
Uploaded content is not shared with third parties for marketing or commercial purposes.
5. Data Storage
User data is stored on secure servers operated by Flat-Plan or its infrastructure providers.
We implement reasonable technical and organizational measures to protect personal data, including:
- encrypted HTTPS connections
- restricted administrative access
- authentication and account security controls
- monitoring and maintenance of server infrastructure
6. Payment Processing
Payments are processed by our authorized reseller and payment provider:
FastSpring
Flat-Plan does not store credit card information. Payment data is processed directly by the payment provider using secure encryption.
7. Cookies
Cookies are used to maintain login sessions and ensure the proper functioning of the service.
These cookies are necessary for the operation of the platform.
8. Data Retention
Personal data is retained only as long as necessary to provide the service.
When an account is terminated, associated data may be deleted within a reasonable period unless retention is required by law.
Users may also delete their stored data directly from their account.
9. Disclosure of Information
We may disclose personal information only in limited circumstances:
- to comply with legal obligations
- to enforce our Terms of Service
- to prevent fraud or security threats
- to protect the safety of individuals
10. Your Rights
Depending on your location, you may have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict or object to processing
- request data portability
Requests can be submitted by contacting us using the details below.
11. Changes to This Policy
Flat-Plan may update this Privacy Policy from time to time. Significant changes will be communicated through the website or via email notification.
12. Contact
If you have any questions regarding this Privacy Policy or data processing practices, please contact: