Knowledge Base
Welcome to the Flat-Plan Knowledge Base! This is the place to learn how to use the software. The information here can also help you resolve any problems you may be experiencing with your account. You can search for specific topics and keywords in articles by using the search box below.
Merging accounts, changing emails, and different user names
Did you provide a different email address when you renewed your subscription? No worry – your files will not be lost! Please let us know, [...]
How many people can I shared with?
It is free and unlimited. Please note that shared users can't edit the files. To give full access you have to purchase a user credit [...]
How can I prevent others from accessing my files?
Open the file and go to Settings => Share tab. On the right, you can find the list of the shared users. Press the 'X' [...]
How can I add another user?
If you want to create a team, go to the 'My account' menu and look for the 'Users' tab and click the 'Add new user' [...]