Knowledge Base

Welcome to the Flat-Plan Knowledge Base! This is the place to learn how to use the software. The information here can also help you resolve any problems you may be experiencing with your account. You can search for specific topics and keywords in articles by using the search box below.

The ad window is blank

When you click the AD button and you're not getting a choice of ad layouts, in most cases the AdBlocker app is blocking it. Turn [...]

Grant access

In order to give full access to a user, go to the Settings/Share menu and there tick the user's name. How to add a user? [...]

How can I duplicate the file? (save as)

If you want to save it with a different name, you have to duplicate it at first, than you can change the project name in [...]

Delete account

You are free to leave at any time. Go to the 'My account' menu then click the REMOVE MY ACCOUNT button.

Shared user can’t see the file

In the Settings/Share menu click the Resend button. If it does not help just click the X button to delete the link and create a [...]

My file is not loading

In most cases the emptying the browser's cache solves this problem.